Our staff of experts are standing by ready to help with your question. Call the shop at (530) 583-6917. M-F 10am-6pm | S-S 9am-6pm
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General Terms & Conditions
Shipping Policy & Information:
There is a $10 shipping fee on orders under $100. All orders of $100 or more, and gift card purchases of any value, ship free. These terms apply to the contiguous US only. Other shipping options are available to Alaska and Hawaii, please contact us for details. We do not ship internationally or to any US territories.
Alpenglow Sports reserves the right to charge additional freight for applicable oversize packages. You will be contacted about this prior to shipment.
We ship UPS ground. Gift cards will ship USPS. We can accommodate PO box shipments.
Standard shipping can be expected to arrive between 5 and 7 business days after purchase, except shipments to PO boxes, rural areas, AK and HI. If you need expedited shipping, please email us at [email protected] or call (530) 583-6917 and we can assist you with available options. All estimated arrival dates are not guaranteed: weather, carrier delays and other unforeseen circumstances can affect these timelines.
You will receive an email with tracking information when your order has shipped.
Returns and Exchanges:
Refunds of shipped purchases require original proof of purchase and must be requested within 10 days of your receiving them. You may ship your return to us via the carrier of your choice or you may contact us to purchase a UPS return label that will be emailed to you. If you are in the area, you are welcome to bring your return into the shop. Returned items must be in their original packaging with tags attached and in new condition. There are no returns on SALE items or items purchased using a discount code.
If you need to return or exchange an item, please email us at [email protected] or call us at (530) 583-6917 to start the process and we will take care of you!